SINAPSIO IA
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Privacy Policy

Last updated: June 12, 2026

1. Who we are

Sinapsio ("we", "our", or "us") provides AI-powered voice and WhatsApp agents for businesses. Our platform allows businesses to deploy AI receptionists and sales agents that communicate with their customers via phone calls and WhatsApp messages.

Contact: sinapsio.ia@gmail.com

2. Information we collect

From businesses (our customers):

  • Account information: name, email address, business name.
  • Business configuration: business hours, services, staff information, and other details used to train the AI agent.
  • Knowledge base documents: any files or URLs uploaded to inform the agent.
  • Payment information: processed securely by Mercado Pago; we do not store card numbers.

From end-users (people who interact with AI agents):

  • Phone numbers and WhatsApp identifiers used to route calls and messages.
  • Call recordings and transcripts when enabled by the business.
  • Appointment and booking details when provided voluntarily during conversations.
  • Name, email, or company when provided during a conversation or lead import.

Automatically collected:

  • Usage data: API call logs, conversation metadata (duration, timestamp, outcome).
  • Technical data: IP addresses, browser type, device information for security purposes.

3. How we use your information

  • To provide and operate the Sinapsio platform and AI agent services.
  • To route phone calls and WhatsApp messages to the correct AI agent.
  • To generate AI responses using language models (ElevenLabs, OpenAI).
  • To process bookings and manage appointments via Google Calendar integrations.
  • To send automated follow-up messages (WhatsApp) on behalf of businesses when configured.
  • To analyze call quality and improve our AI models.
  • To send transactional and billing communications.
  • To comply with legal obligations.

4. Third-party services and data sharing

We share data with trusted service providers necessary to operate our platform:

  • Twilio: telephony, SMS, and WhatsApp Business API. Calls and messages are routed through Twilio's infrastructure.
  • ElevenLabs: voice AI and conversational agent platform used to power real-time voice responses.
  • OpenAI: used for post-call analysis and natural language processing tasks.
  • Supabase / PostgreSQL: our database and authentication provider.
  • Mercado Pago: payment processing. Card data never touches our servers.
  • Google Calendar API: for appointment booking when the integration is enabled by the business.
  • Meta (WhatsApp Business API): used to send and receive WhatsApp messages on behalf of business customers.

We do not sell personal data to third parties. We do not use end-user data for advertising.

5. WhatsApp messaging

When a business uses Sinapsio's WhatsApp integration, messages are sent and received through the WhatsApp Business API, operated by Meta Platforms Ireland Ltd. By interacting with a WhatsApp AI agent powered by Sinapsio, your WhatsApp number and message content are processed as described in this policy.

Businesses are responsible for obtaining appropriate consent from their customers before sending outbound WhatsApp messages. Sinapsio provides opt-out mechanisms: users can reply "STOP" or "OPT OUT" at any time and will not receive further automated messages from that business agent.

6. Call recordings

Calls handled by Sinapsio AI agents may be recorded when this feature is enabled by the business. Before recording, the AI agent announces that the call may be recorded for quality purposes, as required by applicable law. Recordings are stored securely and are accessible only to the business that owns the agent and to Sinapsio for technical support purposes.

7. Data retention

  • Call recordings and transcripts: retained for up to 90 days unless the business requests deletion or longer retention.
  • Lead and contact data: retained while the business account is active.
  • Account data: retained for as long as the account is open, and up to 30 days after closure.

8. Your rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data ("right to be forgotten").
  • Object to or restrict processing of your data.
  • Opt out of marketing communications at any time.

To exercise these rights, contact us at sinapsio.ia@gmail.com. See also our Data Deletion Request page.

9. Security

We use industry-standard security measures including TLS encryption in transit, encrypted storage, and row-level security controls. Access to customer data is restricted to authorized personnel only.

10. Children's privacy

Sinapsio is not directed to children under 13. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will notify customers of significant changes via email or a notice in the dashboard. Continued use of Sinapsio after the effective date constitutes acceptance of the updated policy.

12. Contact

For any privacy-related questions, data requests, or concerns:

Sinapsio
Email: sinapsio.ia@gmail.com